You can not select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
871 lines
22 KiB
871 lines
22 KiB
<template>
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<s-layout class="chat-wrap" title="客服" navbar="inner">
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<div class="status">
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{{ socketState.isConnect ? customerServiceInfo.title : '网络已断开，请检查网络后刷新重试' }}
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</div>
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<div class="page-bg" :style="{ height: sys_navBar + 'px' }"></div>
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<view class="chat-box" :style="{ height: pageHeight + 'px' }">
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<scroll-view
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:style="{ height: pageHeight + 'px' }"
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scroll-y="true"
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:scroll-with-animation="false"
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:enable-back-to-top="true"
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:scroll-into-view="chat.scrollInto"
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>
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<button
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class="loadmore-btn ss-reset-button"
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v-if="
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chatList.length &&
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chatHistoryPagination.lastPage > 1 &&
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loadingMap[chatHistoryPagination.loadStatus].title
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"
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@click="onLoadMore"
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>
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{{ loadingMap[chatHistoryPagination.loadStatus].title }}
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<i
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class="loadmore-icon sa-m-l-6"
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:class="loadingMap[chatHistoryPagination.loadStatus].icon"
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></i>
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</button>
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<view class="message-item ss-flex-col" v-for="(item, index) in chatList" :key="index">
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<view class="ss-flex ss-row-center ss-col-center">
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<!-- 日期 -->
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<view v-if="item.from !== 'system' && showTime(item, index)" class="date-message">
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{{ formatTime(item.date) }}
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</view>
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<!-- 系统消息 -->
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<view v-if="item.from === 'system'" class="system-message">
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{{ item.content.text }}
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</view>
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</view>
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<!-- 常见问题 -->
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<view v-if="item.mode === 'template' && item.content.list.length" class="template-wrap">
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<view class="title">猜你想问</view>
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<view
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class="item"
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v-for="(item, index) in item.content.list"
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:key="index"
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@click="onTemplateList(item)"
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>
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* {{ item.title }}
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</view>
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</view>
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<view
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v-if="
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(item.from === 'customer_service' && item.mode !== 'template') ||
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item.from === 'customer'
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"
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class="ss-flex ss-col-top"
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:class="[
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item.from === 'customer_service'
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? `ss-row-left`
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: item.from === 'customer'
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? `ss-row-right`
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: '',
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]"
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>
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<!-- 客服头像 -->
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<image
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v-show="item.from === 'customer_service'"
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class="chat-avatar ss-m-r-24"
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:src="
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sheep.$url.cdn(item?.sender?.avatar) ||
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sheep.$url.static('/static/img/shop/chat/default.png')
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"
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mode="aspectFill"
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></image>
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<!-- 发送状态 -->
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<span
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v-if="
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item.from === 'customer' &&
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index == chatData.chatList.length - 1 &&
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chatData.isSendSucces !== 0
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"
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class="send-status"
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>
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<image
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v-if="chatData.isSendSucces == -1"
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class="loading"
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:src="sheep.$url.static('/static/img/shop/chat/loading.png')"
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mode="aspectFill"
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></image>
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<!-- <image
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v-if="chatData.isSendSucces == 1"
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class="warning"
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:src="sheep.$url.static('/static/img/shop/chat/warning.png')"
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mode="aspectFill"
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@click="onAgainSendMessage(item)"
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></image> -->
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</span>
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<!-- 内容 -->
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<template v-if="item.mode === 'text'">
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<view class="message-box" :class="[item.from]">
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<div
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class="message-text ss-flex ss-flex-wrap"
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@click="onRichtext"
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v-html="replaceEmoji(item.content.text)"
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></div>
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</view>
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</template>
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<template v-if="item.mode === 'image'">
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<view class="message-box" :class="[item.from]" :style="{ width: '200rpx' }">
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<su-image
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class="message-img"
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isPreview
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:previewList="[sheep.$url.cdn(item.content.url)]"
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:current="0"
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:src="sheep.$url.cdn(item.content.url)"
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:height="200"
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:width="200"
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mode="aspectFill"
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></su-image>
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</view>
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</template>
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<template v-if="item.mode === 'goods'">
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<GoodsItem
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:goodsData="item.content.item"
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@tap="
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sheep.$router.go('/pages/goods/index', {
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id: item.content.item.id,
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})
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"
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/>
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</template>
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<template v-if="item.mode === 'order'">
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<OrderItem
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from="msg"
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:orderData="item.content.item"
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@tap="
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sheep.$router.go('/pages/order/detail', {
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id: item.content.item.id,
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})
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"
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/>
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</template>
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<!-- user头像 -->
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<image
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v-show="item.from === 'customer'"
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class="chat-avatar ss-m-l-24"
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:src="sheep.$url.cdn(customerUserInfo.avatar)"
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mode="aspectFill"
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>
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</image>
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</view>
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</view>
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<view id="scrollBottom"></view>
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</scroll-view>
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</view>
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<su-fixed bottom>
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<view class="send-wrap ss-flex">
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<view class="left ss-flex ss-flex-1">
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<uni-easyinput
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class="ss-flex-1 ss-p-l-22"
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:inputBorder="false"
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:clearable="false"
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v-model="chat.msg"
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placeholder="请输入你要咨询的问题"
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></uni-easyinput>
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</view>
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<text class="sicon-basic bq" @tap.stop="onTools('emoji')"></text>
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<text
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v-if="!chat.msg"
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class="sicon-edit"
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:class="{ 'is-active': chat.toolsMode == 'tools' }"
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@tap.stop="onTools('tools')"
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></text>
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<button v-if="chat.msg" class="ss-reset-button send-btn" @tap="onSendMessage">
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发送
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</button>
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</view>
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</su-fixed>
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<su-popup
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:show="chat.showTools"
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@close="
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chat.showTools = false;
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chat.toolsMode = '';
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"
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>
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<view class="ss-modal-box ss-flex-col">
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<view class="send-wrap ss-flex">
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<view class="left ss-flex ss-flex-1">
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<uni-easyinput
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class="ss-flex-1 ss-p-l-22"
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:inputBorder="false"
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:clearable="false"
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v-model="chat.msg"
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placeholder="请输入你要咨询的问题"
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></uni-easyinput>
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</view>
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<text class="sicon-basic bq" @tap.stop="onTools('emoji')"></text>
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<text></text>
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<text
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v-if="!chat.msg"
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class="sicon-edit"
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:class="{ 'is-active': chat.toolsMode == 'tools' }"
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@tap.stop="onTools('tools')"
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></text>
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<button v-if="chat.msg" class="ss-reset-button send-btn" @tap="onSendMessage">
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发送
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</button>
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</view>
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<view class="content ss-flex ss-flex-1">
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<template v-if="chat.toolsMode == 'emoji'">
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<swiper
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class="emoji-swiper"
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:indicator-dots="true"
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circular
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indicator-active-color="#7063D2"
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indicator-color="rgba(235, 231, 255, 1)"
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:autoplay="false"
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:interval="3000"
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:duration="1000"
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>
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<swiper-item v-for="emoji in emojiPage" :key="emoji">
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<view class="ss-flex ss-flex-wrap">
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<template v-for="item in emoji" :key="item">
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<image
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class="emoji-img"
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:src="sheep.$url.cdn(`/static/img/chat/emoji/${item.file}`)"
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@tap="onEmoji(item)"
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>
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</image>
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</template>
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</view>
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</swiper-item>
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</swiper>
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</template>
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<template v-else>
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<view class="image">
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<s-uploader
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file-mediatype="image"
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:imageStyles="{ width: 50, height: 50, border: false }"
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@select="onSelect({ type: 'image', data: $event })"
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>
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<image
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class="icon"
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:src="sheep.$url.static('/static/img/shop/chat/image.png')"
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mode="aspectFill"
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></image>
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</s-uploader>
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<view>图片</view>
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</view>
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<view class="goods" @tap="onShowSelect('goods')">
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<image
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class="icon"
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:src="sheep.$url.static('/static/img/shop/chat/goods.png')"
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mode="aspectFill"
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></image>
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<view>商品</view>
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</view>
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<view class="order" @tap="onShowSelect('order')">
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<image
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class="icon"
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:src="sheep.$url.static('/static/img/shop/chat/order.png')"
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mode="aspectFill"
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></image>
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<view>订单</view>
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</view>
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</template>
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</view>
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</view>
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</su-popup>
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<SelectPopup
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:mode="chat.selectMode"
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:show="chat.showSelect"
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@select="onSelect"
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@close="chat.showSelect = false"
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/>
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</s-layout>
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</template>
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<script setup>
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import sheep from '@/sheep';
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import { computed, reactive, toRefs } from 'vue';
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import { onLoad } from '@dcloudio/uni-app';
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import { emojiList, emojiPage } from './emoji.js';
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import SelectPopup from './components/select-popup.vue';
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import GoodsItem from './components/goods.vue';
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import OrderItem from './components/order.vue';
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import { useChatWebSocket } from './socket';
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const {
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socketInit,
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state: chatData,
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socketSendMsg,
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formatChatInput,
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socketHistoryList,
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onDrop,
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onPaste,
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getFocus,
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// upload,
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getUserToken,
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// socketTest,
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showTime,
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formatTime,
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} = useChatWebSocket();
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const chatList = toRefs(chatData).chatList;
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const customerServiceInfo = toRefs(chatData).customerServerInfo;
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const chatHistoryPagination = toRefs(chatData).chatHistoryPagination;
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const customerUserInfo = toRefs(chatData).customerUserInfo;
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const socketState = toRefs(chatData).socketState;
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const sys_navBar = sheep.$platform.navbar;
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const chatConfig = computed(() => sheep.$store('app').chat);
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const { screenHeight, safeAreaInsets, safeArea, screenWidth } = sheep.$platform.device;
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const pageHeight = safeArea.height - 44 - 35 - 50;
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const chatStatus = {
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online: {
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text: '在线',
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colorVariate: '#46c55f',
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},
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offline: {
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text: '离线',
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colorVariate: '#b5b5b5',
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},
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busy: {
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text: '忙碌',
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colorVariate: '#ff0e1b',
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},
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};
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// 加载更多
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const loadingMap = {
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loadmore: {
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title: '查看更多',
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icon: 'el-icon-d-arrow-left',
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},
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nomore: {
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title: '没有更多了',
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icon: '',
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},
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loading: {
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title: '加载中... ',
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icon: 'el-icon-loading',
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},
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};
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const onLoadMore = () => {
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chatHistoryPagination.value.page < chatHistoryPagination.value.lastPage && socketHistoryList();
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};
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const chat = reactive({
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msg: '',
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scrollInto: '',
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showTools: false,
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toolsMode: '',
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showSelect: false,
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selectMode: '',
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chatStyle: {
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mode: 'inner',
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color: '#F8270F',
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type: 'color',
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alwaysShow: 1,
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src: '',
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list: {},
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},
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});
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// 点击工具栏开关
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function onTools(mode) {
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if (!socketState.value.isConnect) {
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sheep.$helper.toast(socketState.value.tip || '您已掉线！请返回重试');
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return;
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}
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if (!chat.toolsMode || chat.toolsMode === mode) {
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chat.showTools = !chat.showTools;
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}
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chat.toolsMode = mode;
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if (!chat.showTools) {
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chat.toolsMode = '';
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}
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}
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function onShowSelect(mode) {
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chat.showTools = false;
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chat.showSelect = true;
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chat.selectMode = mode;
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}
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async function onSelect({ type, data }) {
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let msg = '';
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switch (type) {
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case 'image':
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const { path, fullurl } = await sheep.$api.app.upload(data.tempFiles[0].path, 'default');
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msg = {
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from: 'customer',
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mode: 'image',
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date: new Date().getTime(),
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content: {
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url: fullurl,
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path: path,
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},
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};
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break;
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case 'goods':
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msg = {
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from: 'customer',
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mode: 'goods',
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date: new Date().getTime(),
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content: {
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item: {
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id: data.goods.id,
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title: data.goods.title,
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image: data.goods.image,
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price: data.goods.price,
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stock: data.goods.stock,
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},
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},
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};
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break;
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case 'order':
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msg = {
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from: 'customer',
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mode: 'order',
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date: new Date().getTime(),
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content: {
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item: {
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id: data.id,
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order_sn: data.order_sn,
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create_time: data.create_time,
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pay_fee: data.pay_fee,
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items: data.items.filter((item) => ({
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goods_id: item.goods_id,
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goods_title: item.goods_title,
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goods_image: item.goods_image,
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goods_price: item.goods_price,
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})),
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status_text: data.status_text,
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},
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},
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};
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break;
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}
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if (msg) {
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socketSendMsg(msg, () => {
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scrollBottom();
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});
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// scrollBottom();
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chat.showTools = false;
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chat.showSelect = false;
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chat.selectMode = '';
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}
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}
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function onAgainSendMessage(item) {
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if (!socketState.value.isConnect) {
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sheep.$helper.toast(socketState.value.tip || '您已掉线！请返回重试');
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return;
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}
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if (!item) return;
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const data = {
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from: 'customer',
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mode: 'text',
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date: new Date().getTime(),
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content: item.content,
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};
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socketSendMsg(data, () => {
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scrollBottom();
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});
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}
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function onSendMessage() {
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if (!socketState.value.isConnect) {
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sheep.$helper.toast(socketState.value.tip || '您已掉线！请返回重试');
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return;
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}
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if (!chat.msg) return;
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const data = {
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from: 'customer',
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mode: 'text',
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date: new Date().getTime(),
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content: {
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text: chat.msg,
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},
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};
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socketSendMsg(data, () => {
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scrollBottom();
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});
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chat.showTools = false;
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// scrollBottom();
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setTimeout(() => {
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chat.msg = '';
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}, 100);
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}
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// 点击猜你想问
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function onTemplateList(e) {
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if (!socketState.value.isConnect) {
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sheep.$helper.toast(socketState.value.tip || '您已掉线！请返回重试');
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return;
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}
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const data = {
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from: 'customer',
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mode: 'text',
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date: new Date().getTime(),
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content: {
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text: e.title,
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},
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customData: {
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question_id: e.id,
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},
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};
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socketSendMsg(data, () => {
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scrollBottom();
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});
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// scrollBottom();
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}
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function onEmoji(item) {
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chat.msg += item.name;
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}
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function selEmojiFile(name) {
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for (let index in emojiList) {
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if (emojiList[index].name === name) {
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return emojiList[index].file;
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}
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}
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return false;
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}
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function replaceEmoji(data) {
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let newData = data;
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if (typeof newData !== 'object') {
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let reg = /\[(.+?)\]/g; // [] 中括号
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let zhEmojiName = newData.match(reg);
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|
if (zhEmojiName) {
|
|
zhEmojiName.forEach((item) => {
|
|
let emojiFile = selEmojiFile(item);
|
|
newData = newData.replace(
|
|
item,
|
|
`<img class="chat-img" style="width: 24px;height: 24px;margin: 0 3px;" src="${sheep.$url.cdn(
|
|
'/static/img/chat/emoji/' + emojiFile,
|
|
)}"/>`,
|
|
);
|
|
});
|
|
}
|
|
}
|
|
return newData;
|
|
}
|
|
|
|
function scrollBottom() {
|
|
let timeout = null;
|
|
chat.scrollInto = '';
|
|
clearTimeout(timeout);
|
|
timeout = setTimeout(() => {
|
|
chat.scrollInto = 'scrollBottom';
|
|
}, 100);
|
|
}
|
|
|
|
onLoad(async () => {
|
|
const { error } = await getUserToken();
|
|
if (error === 0) {
|
|
socketInit(chatConfig.value, () => {
|
|
scrollBottom();
|
|
});
|
|
} else {
|
|
socketState.value.isConnect = false;
|
|
}
|
|
});
|
|
</script>
|
|
|
|
<style lang="scss" scoped>
|
|
.page-bg {
|
|
width: 100%;
|
|
position: absolute;
|
|
top: 0;
|
|
left: 0;
|
|
background: linear-gradient(90deg, var(--ui-BG-Main), var(--ui-BG-Main-gradient));
|
|
background-size: 750rpx 100%;
|
|
z-index: 1;
|
|
}
|
|
|
|
.chat-wrap {
|
|
// :deep() {
|
|
// .ui-navbar-box {
|
|
// background: linear-gradient(90deg, var(--ui-BG-Main), var(--ui-BG-Main-gradient));
|
|
// }
|
|
// }
|
|
|
|
.status {
|
|
position: relative;
|
|
box-sizing: border-box;
|
|
z-index: 3;
|
|
height: 70rpx;
|
|
padding: 0 30rpx;
|
|
background: var(--ui-BG-Main-opacity-1);
|
|
display: flex;
|
|
align-items: center;
|
|
font-size: 30rpx;
|
|
font-weight: 400;
|
|
color: var(--ui-BG-Main);
|
|
}
|
|
|
|
.chat-box {
|
|
padding: 0 20rpx 0;
|
|
|
|
.loadmore-btn {
|
|
width: 98%;
|
|
height: 40px;
|
|
font-size: 12px;
|
|
color: #8c8c8c;
|
|
|
|
.loadmore-icon {
|
|
transform: rotate(90deg);
|
|
}
|
|
}
|
|
|
|
.message-item {
|
|
margin-bottom: 33rpx;
|
|
}
|
|
|
|
.date-message,
|
|
.system-message {
|
|
width: fit-content;
|
|
border-radius: 12rpx;
|
|
padding: 8rpx 16rpx;
|
|
margin-bottom: 16rpx;
|
|
background-color: var(--ui-BG-3);
|
|
color: #999;
|
|
font-size: 24rpx;
|
|
}
|
|
|
|
.chat-avatar {
|
|
width: 70rpx;
|
|
height: 70rpx;
|
|
border-radius: 50%;
|
|
}
|
|
|
|
.send-status {
|
|
color: #333;
|
|
height: 80rpx;
|
|
margin-right: 8rpx;
|
|
display: flex;
|
|
align-items: center;
|
|
|
|
.loading {
|
|
width: 32rpx;
|
|
height: 32rpx;
|
|
-webkit-animation: rotating 2s linear infinite;
|
|
animation: rotating 2s linear infinite;
|
|
|
|
@-webkit-keyframes rotating {
|
|
0% {
|
|
transform: rotateZ(0);
|
|
}
|
|
|
|
100% {
|
|
transform: rotateZ(360deg);
|
|
}
|
|
}
|
|
|
|
@keyframes rotating {
|
|
0% {
|
|
transform: rotateZ(0);
|
|
}
|
|
|
|
100% {
|
|
transform: rotateZ(360deg);
|
|
}
|
|
}
|
|
}
|
|
|
|
.warning {
|
|
width: 32rpx;
|
|
height: 32rpx;
|
|
color: #ff3000;
|
|
}
|
|
}
|
|
|
|
.message-box {
|
|
max-width: 50%;
|
|
font-size: 16px;
|
|
line-height: 20px;
|
|
// max-width: 500rpx;
|
|
white-space: normal;
|
|
word-break: break-all;
|
|
word-wrap: break-word;
|
|
padding: 20rpx;
|
|
border-radius: 10rpx;
|
|
color: #fff;
|
|
background: linear-gradient(90deg, var(--ui-BG-Main), var(--ui-BG-Main-gradient));
|
|
|
|
&.customer_service {
|
|
background: #fff;
|
|
color: #333;
|
|
}
|
|
|
|
:deep() {
|
|
.imgred {
|
|
width: 100%;
|
|
}
|
|
|
|
.imgred,
|
|
img {
|
|
width: 100%;
|
|
}
|
|
}
|
|
}
|
|
|
|
:deep() {
|
|
.goods,
|
|
.order {
|
|
max-width: 500rpx;
|
|
}
|
|
}
|
|
|
|
.message-img {
|
|
width: 100px;
|
|
height: 100px;
|
|
border-radius: 6rpx;
|
|
}
|
|
|
|
.template-wrap {
|
|
// width: 100%;
|
|
padding: 20rpx 24rpx;
|
|
background: #fff;
|
|
border-radius: 10rpx;
|
|
|
|
.title {
|
|
font-size: 26rpx;
|
|
font-weight: 500;
|
|
color: #333;
|
|
margin-bottom: 29rpx;
|
|
}
|
|
|
|
.item {
|
|
font-size: 24rpx;
|
|
color: var(--ui-BG-Main);
|
|
margin-bottom: 16rpx;
|
|
|
|
&:last-of-type {
|
|
margin-bottom: 0;
|
|
}
|
|
}
|
|
}
|
|
|
|
.error-img {
|
|
width: 400rpx;
|
|
height: 400rpx;
|
|
}
|
|
|
|
#scrollBottom {
|
|
height: 120rpx;
|
|
}
|
|
}
|
|
|
|
.send-wrap {
|
|
padding: 18rpx 20rpx;
|
|
background: #fff;
|
|
|
|
.left {
|
|
height: 64rpx;
|
|
border-radius: 32rpx;
|
|
background: var(--ui-BG-1);
|
|
}
|
|
|
|
.bq {
|
|
font-size: 50rpx;
|
|
margin-left: 10rpx;
|
|
}
|
|
|
|
.sicon-edit {
|
|
font-size: 50rpx;
|
|
margin-left: 10rpx;
|
|
transform: rotate(0deg);
|
|
transition: all linear 0.2s;
|
|
|
|
&.is-active {
|
|
transform: rotate(45deg);
|
|
}
|
|
}
|
|
|
|
.send-btn {
|
|
width: 100rpx;
|
|
height: 60rpx;
|
|
line-height: 60rpx;
|
|
border-radius: 30rpx;
|
|
background: linear-gradient(90deg, var(--ui-BG-Main), var(--ui-BG-Main-gradient));
|
|
font-size: 26rpx;
|
|
color: #fff;
|
|
margin-left: 11rpx;
|
|
}
|
|
}
|
|
}
|
|
|
|
.content {
|
|
width: 100%;
|
|
align-content: space-around;
|
|
border-top: 1px solid #dfdfdf;
|
|
padding: 20rpx 0 0;
|
|
|
|
.emoji-swiper {
|
|
width: 100%;
|
|
height: 280rpx;
|
|
padding: 0 20rpx;
|
|
|
|
.emoji-img {
|
|
width: 50rpx;
|
|
height: 50rpx;
|
|
display: inline-block;
|
|
margin: 10rpx;
|
|
}
|
|
}
|
|
|
|
.image,
|
|
.goods,
|
|
.order {
|
|
width: 33.3%;
|
|
height: 280rpx;
|
|
text-align: center;
|
|
font-size: 24rpx;
|
|
color: #333;
|
|
display: flex;
|
|
flex-direction: column;
|
|
align-items: center;
|
|
justify-content: center;
|
|
|
|
.icon {
|
|
width: 50rpx;
|
|
height: 50rpx;
|
|
margin-bottom: 21rpx;
|
|
}
|
|
}
|
|
|
|
:deep() {
|
|
.uni-file-picker__container {
|
|
justify-content: center;
|
|
}
|
|
|
|
.file-picker__box {
|
|
display: none;
|
|
|
|
&:last-of-type {
|
|
display: flex;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
</style>
|
|
<style>
|
|
.chat-img {
|
|
width: 24px;
|
|
height: 24px;
|
|
margin: 0 3px;
|
|
}
|
|
.full-img {
|
|
object-fit: cover;
|
|
width: 100px;
|
|
height: 100px;
|
|
border-radius: 6px;
|
|
}
|
|
</style>
|